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We believe in customer satisfaction and if you believe you have received damaged/defective goods, you can apply for replacement / refund.
About some of our products: Genuine Goat Leather by its nature has some scars (due to markings/cuts on goat skin) which reconfirms that its 100% pure and gives it a perfect vintage look. Also, each bag has different color shade and it might be a little different from given pictures which makes each bag unique. Each bag is specially made for you so there might be a little different smell of leather. Some of our customers usually like this leather smell and some don't. It fades away within 3-4 weeks of regular use.
Returns (In case of Damaged and Defective Items)
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
To complete your return, send us an email to firstname.lastname@example.org with your full name, address, phone number, and the order number. We will respond within one business day.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. A re-stocking fee is applicable on some items, for which the balance will be refunded after deducting the re-stocking fee.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, all items purchased as part of a promotional sale are not eligible for refunds.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will provide you the the address of the warehouse where you can send the product for return.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item (if you are returning a non-damaged product). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.